Q:
How do I return an item?
A: Please inspect item(s) immediately upon receipt. You must notify us within 3 days to report any problems or request authorization to return (10% may be deducted from your purchase total for each day delayed). Please follow instructions exactly as shown here to avoid delays:
1. Please send us a message thru eBay Contact Seller (or Ask seller a question) with the following information:
Your eBay User ID:
Item#:
Your Name:
Reason for Return (1-2 sentences)
Let us know if you want a refund or an exchange
2. Ship item back to us within 7 days of receiving our authorization to return (we'll check postmark date, 10% may be deducted from your purchase total for each day delayed)
* Item must be shipped back to us in their original unused condition and original packaging.
** Buyer is responsible for shipping item back to us.
Q: Are your items new?
A: Yes, all of our items are brand new and come in their original boxes so they are great as gifts.
Q:
Where can I get replacement parts?
A:
We do not sell replacement parts. Please search the internet, eBay, or contact the manufacture.
Q:
Would you end your listings early for me?
A:
Sorry, we do not end listings early. Please contact us, we may be able to arrange a BUY IT NOW for you.
Q:
Will you ship to a PO Box or APO address?
A:
No, we only ship orders to confirmed physical addresses (residential or business).
Q:
What if I already paid for an order and my shipping address is to a PO Box or APO?
A:
You should contact us immediately thru eBay Contact Seller to provide a physical address.
Q:
I live nearby; can I pick up my order at your warehouse?
A:
Sorry, we do not allow local pickups due to safety and liability reasons. No exceptions.
Q:
What should I do if my item is damaged/lost/stolen during shipping?
A:
We pack each item with care before shipping. We are not responsible for item(s) damaged, lost, or stolen during shipping. These issues need to be addressed to the shipping carrier. We'll try to assist you in any way we can. UPS automatically insures up to $100.
Q:
When are you going to leave me a feedback?
A:
We will leave you a positive feedback once you are satisfy with your purchase and have left us a positive feedback.
Q:
Do you offer store warranties?
A:
In order to continue providing you low prices, we do not offer store warranties on our products. Please contact manufacture for manufacturer's warranty information.
Q:
What does 1:4, 1:6, 1:8, 1:10, 1:12, 1:16, 1:18, or 1:24 scale mean?
A:
The scale ratio represents the size of a model in comparing to its real life counterpart. For example, a 1:4 scale toy car means 4 toy cars (lined up in a row) equal to the length of a real car.
Q:
What does 40 or 27 MHz frequency mean?
A:
It refers to the channel frequency on a radio/remote controller for RC products. For example, if you have 2 RC cars with the same frequency, the transmitters will get confused if you try to run both of them at a close radius. You will need 2 difference frequencies.
Q:
Can you show me more pictures of the item?
A:
Please email us for additional information.
Q:
I email you but have not received any replies?
A:
We try our best to answer all inquires within 1-2 business days. If you don't hear from us due to possible email problems, please email us again.
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(Last Updated: 1 Dec. 2007) |
